If you cannot view the video or only see a blank screen, please log out of the course then log back in using the same connection information.
There are two options for audio:
- Telephone: If you want to use the phone (long distance charges may apply), select Telephone under the Audio tab in the Control Panel, enter the Access code shown, then enter the PIN number shown. If the phone is not connecting, you can click the "Need Audio Help" link in the same tab and an alternate phone number is available.
- Computer Audio: Select Mic & Speakers under the Audio tab in the Control Panel. You can click "Audio Settings" to test the audio on your computer. As the quality of computer audio depends on the quality of your Internet connection, you will want to close other applications that update frequently using the Internet (email, chat, other streaming audio/video). If the quality of computer audio is unacceptable, we suggest you switch to the Telephone option and dial the number and access code.
- If you still cannot hear after trying both options, please log out of the course then log back in.