- During an OnVUE exam, you may not make outbound calls for any reason. To reach Pearson VUE support, please use the chat feature on your program page: https://www.pearsonvue.com/us/en/ai/onvue.html
- Cell phone use is permitted ONLY while checking in for your exam and/or if you experience a technical issue. During the exam, if you take a call, have a conversation with a third party who is not a Pearson VUE proctor, text, access apps, etc., your exam may be revoked/terminated.
- Cell phones must be silenced and stored out of reach for the duration of the exam at a testing center or classroom.
- If you need to silence your phone after an OnVUE exam has begun, alert a proctor, then wait for their acknowledgement to ensure they understand you are accessing your phone only to silence any notifications. Once you have silenced your phone, move it back to a place where you won’t have immediate access to it.
- Pearson VUE will not text during your exam. If you receive a text notification, ignore and continue testing.
- If your phone rings during an OnVUE exam, only look to see who is calling. If a proctor is contacting you, the OnVUE number will always show as 617-379-0635 and/or caller ID may identify the number as Pearson VUE. If this number or contact appears, please answer the call, as a proctor may be trying to reach you.
- Any mobile phone use other than engaging with a proctor is strictly prohibited and will result in your exam being revoked. If your phone rings and the call is not from a Pearson VUE proctor, do not answer.
- During an OnVUE exam, you may keep your phone in the room where you are testing, but it may not be kept in your immediate testing workspace. If you need to access your phone during the exam you may reach for it, but do not entirely leave the webcam’s view. The proctor must be able to see you access the phone.
- You may use a headset to communicate with the proctor during exam check-in. However, you may NOT use the headset during the exam; you’ll need to unplug it and remove it from your desk for the duration of the exam.
- Only one functioning monitor is permitted. If you have more than one monitor on your desktop during exam check-in, the proctor will ask you to unplug the secondary monitor and power source.
- For additional information about the OnVUE online testing experience, click here for a video from a student who took an OnVUE online exam. For more detailed FAQs, click here.